Railway Ticket Offices Reprieved... For Now

No doubt that many of you will have already heard this news in the media... I, and presumably, many others who had taken part in the consultation, have been contacted about the reprieval, I shall cut & paste their missive below:

"Over the summer a local public consultation was run with Transport Focus and London TravelWatch on proposals about how tickets are sold on the railway and customer service.

Many of you took part in that consultation and we would like to thank you for making your feedback available to us and the passenger bodies to support their work. We know it has been immensely valuable.

Today, Transport Focus and London TravelWatch have updated us they are supportive of the principle of redeploying staff from ticket offices to improve the overall offer for customers.

However, they have also made clear that they are not able to approve these changes as there is feedback related to the rail industry as a whole which has not been completely addressed.

All proposals have now been withdrawn and will not be introduced.

The consultation did, however, raise interesting ideas on related issues, such as expanding the types of products that can be sold at ticket machines. Where possible, with the wider industry we will look to introduce ideas such as this.

Thank you once again to everyone who took part in this consultation."