There is a public consultation until the 26th of July 2023 regarding how tickets are sold and customer service at railway stations. The main idea appears to be to move staff "out from behind traditional ticket office windows, which would close, onto station concourses" (website). From the consultation document linked, it appears that there are no plans to alter the situation at Hastings Railway Station, although many stations close by could well be effected, including Rye, Lewes, Cooden Beach and Eastbourne.
Go to the website for further information and FAQs.
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